Datacenter Porto - Portugal
Who We Are
Founded in 2003, Bitcanal has established itself as a leader in the web hosting industry, providing a comprehensive suite of online services for small and medium-sized businesses worldwide. Our control panel, offers access to more than 200 tools and services, giving our customers the widest selection of web hosting applications available.
More than 10,000 customers from more than 100 countries depend on us every day for speed, reliability, security and global reach.
Focusing on Our Customers
At Bitcanal, our customers aren't faceless numbers. We know them; we listen to them; we implement changes based on their feedback. Our "Customer Experience" team conducts monthly surveys and focus groups to monitor customer satisfaction and find out how we can improve. We perform usability testing on our tools, with real customers, during the development process. And, in 2010, we migrated to a new hosting platform to ensure that our customers' websites and email are hosted in an environment that is as secure and reliable as possible.
When a company becomes as successful as Bitcanal, it's easy to become complacent. We don't let that happen. We're constantly looking for newer and better ways we can serve our customers. We leverage our position as a web hosting leader to forge strong partnerships with industry giants, such as Google, Yahoo!, WordPress, ShopSite and Constant Contact. In fact, we were one of the first web company to integrate Google Webmaster Tools directly into our control panel, giving our customers unprecedented insight into how Google views sites.